Career Opportunities at the International Citizens Insurance
Join the team at International Citizens Insurance, run by world-class international insurance agents, travelers, and expatriates. Our company is ideally placed to assist our clients with their international insurance needs anywhere in the world.
Why We Do What We Do
Our mission is to educate consumers on the value of International Health Insurance, global life, and travel insurance while providing a resource for them to research, compare, and purchase plans for their relocation abroad or international trips. We work with expatriates, corporate HR, volunteer groups, travel companies, international employees, missionaries, and anyone traveling worldwide.
Here is your opportunity to work for a fantastic company. Apply Today:
- Email Resume and Cover Letter: info@internationalinsurance.com
- Call: 877-758-4881
Do you want to work at a young, fast-growing company where you will create a real impact? Then join International Citizens Insurance! We’re a small, scrappy company that has made the Inc. 5000 list two years running. We work in international insurance for expats and travelers, which combines the stability of insurance with the glamour of global travel and life abroad.
Position: Sales Development Representative
This role is responsible for performing 1:1 outreach to prospective buyers. Your focus is on inbound lead qualification, moving leads into and through the sales funnel, and setting up sales-qualified appointments.
An SDR must be quick on their feet, excel in online conversations, master the sales stack, be great content finders, and have a positive outlook.
International Citizens Insurance advises Expats and Global Nomads on health plans and coverage for individuals and families. We offer unbiased expert advice to our clients so they can find the best insurance solution for their unique circumstances.
Reports To
Marketing Team Lead
Responsibilities
- Nurture leads in the sales and marketing funnel in a way that warms them up and qualifies them for a sales call
- Use a customer relationship management tool to track and score leads within the pipeline
- Be able to identify which leads aren’t likely to buy and those that are likely to purchase soon
- Set up qualified appointments for a closer, or present the product and gain the sale directly
- Maintain relationships with current accounts to retain their business and possibly earn referrals
- Work with the rest of the sales team to create an environment of teamwork and meeting goals
Qualifications
- B.A. in Marketing or a related field (or equivalent experience)
- Incredible verbal and written communication skills
- Team player that will work with others to reach a larger goal
- Coachable and able to take and implement constructive criticism
- Ability to learn and use new technology in a relatively quick manner with instruction
- Potentially working earlier and later than a typical 9-5 to reach leads
- Excellent organizational skills to keep contacts and schedules perfectly in order
- Experience using a Marketing Automation Platform (Hubspot, Marketo, Pardot)
- Experience using a CRM (Salesforce, HubSpot, Copper)
Here is your opportunity to work for an awesome company. Apply Today:
- Email Resume and Cover Letter: info@internationalinsurance.com
- Call: 877-758-4881
Position: International Insurance Agent or Broker
Our team at International Citizens Insurance is looking for driven, results-oriented agents and brokers to join the International Citizens Insurance Sales team. This individual will focus on providing superior sales support to highly targeted potential customers. As a Producer in the International Citizens Insurance Sales Center, you can earn significant income while being on the ground floor of a critical sales team.
The Insurance Sales Producer is responsible for engaging prospective customers and assisting them with critical decisions regarding International Health Insurance for themselves and their family members. If you are a proven self-starter interested in helping customers achieve security for themselves and their loved ones, you may be a good fit for our team. We are looking for candidates with experience in the insurance industry, who have a current health insurance license, and who can speak Spanish.
Individual Accountabilities
- Stay informed of industry trends and marketplace competitors
- Make suggestions to help improve the insurance sales program
- Carry out special projects and assignments as required
- Act as subject matter expert on appropriate health insurance product line(s)
- Establish a trusted relationship with prospects through active listening, education, and guidance
- Gather and accurately record customer information to process new insurance applications
- Leverage tools to support fact-finding, needs analysis, quoting/illustrations, product recommendations, application completion, and policy issuance
- Meet/Exceed monthly activity and sales goals
- Respond to customer inquiries that result from highly targeted, analytics-driven lead generation.
- Escalate issues, concerns, and trends to management as necessary
Job Requirements
- Resident and non-resident health insurance licenses (to be obtained within 60 days of start date)
- Prior experience in telephone-based or in-person sales and customer service
- Experience working with a Customer Relationship Management System (i.e., Salesforce)
- Post-secondary degree or equivalent business experience
- Flexible work shifts, remote work options, and some nights and weekends may be required
- Conversant Spanish language skills are highly desired
Competencies
- Dynamic, energetic, self-starter with exceptional communication skills (both verbal and written)
- Excellent interpersonal skills with a high level of professionalism
- Comfort working in a new, and initially less-structured, environment
- Ability to learn and apply sales techniques
- Motivated to exceed goals/benchmarks to maximize financial rewards and to help grow the International Citizens Insurance Sales program
- Ability to multi-task and manage competing priorities
- Ability to work both independently and as part of a team
Key Leadership Behaviors
- Sound decision-making when working with prospective customers
- Lead-by-example position
Key Performance Goals/Measurement
- Financial Targets: Sales, Premium, Revenue targets TBD
- Key Metrics: Sales, Activity, Quality, and Referral targets TBD
Here is your opportunity to work for an awesome company. Apply Today:
- Email Resume and Cover Letter: info@internationalinsurance.com
- Call: 877-758-4881
Position: Director of Operations
The Director of Operations’s goal is to increase the company’s overall success by improving efficiency, reducing expenses, and through the professional development of employees. The Director provides direct management of operations staff and must demonstrate leadership to all employees in a tactful and sensitive manner.
Responsibilities are cross-functional and include
Human Resources: Manage and implement, when necessary, all aspects of Human Resources, including recruiting, hiring, employee onboarding, payroll, employee matters (conflict resolution, review/assessment process), employee training/development process, developing/managing company policies and Employee Handbook, managing terminations, record keeping, regulatory requirements specific to employment/employees; develop employee rewards/recognition programs; and benefits administration including Paid Time Off, 401k and health insurance benefits.
Regulatory Oversight: Manage the regulatory requirements specific to insurance licensing and appointment requirements through internal processes and outsourced services to ensure proper compliance with state licensing requirements for employees and the company/agency. Manage the company’s insurance policies for Workers’ Compensation and Liability, including reporting and audits.
Operations: Work with the executive team to manage various administrative and operational responsibilities relative to the daily operations through the use of various software systems, provide operations support to the sales and marketing departments, assist with travel arrangements, plan corporate outings, and provide various administrative and office management tasks.
Accounting/Finance: Manage accounting functions, including invoicing, accounts receivable, and accounts payable in conjunction with an outside accounting firm to ensure proper communication/record keeping; employee expense reporting; payroll management; monthly/quarterly financial reporting, financial analysis, budgets, and forecasts; improve the company’s financial processes while establishing appropriate controls; support annual closing of the financials and coordination of tax returns with company’s external accounting firm.
Required Skills/Abilities:
- Financial forecasting and management
- Strong technical abilities and comfortable using excel, CRM, GoogleAnalytics, and QuickBooks
- Excellent verbal and written communication skills
- Strong interpersonal and relationship management skills
- Excellent organizational skills and attention to detail
- Proven time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
Here is your opportunity to work for an awesome company. Apply Today:
- Email Resume and Cover Letter: info@internationalinsurance.com
- Call: 877-758-4881
Position: SEO Manager
Want to get the chance to grow your marketing skills and responsibilities quickly? Love taking on projects independently but also working with a team that will give you no-holds-barred honest feedback and help you make everything even better every time?
Job Description
- Works across SEO and inbound marketing efforts to generate organic and direct traffic to websites through the creation and promotion of high-quality content
- Edit, fact check, optimize, and build webpage content, emails, and other digital assets; ensure all content is in line with corporate styles and SEO best practices
- Collaborate with team to review search engine marketing and search engine optimization effectiveness
- Support analytics capabilities and reporting to make decisions on future content and UX enhancements
- Gather, analyze, and interpret data across owned (website) and paid channels
- Support the marketing team director in managing priorities and project timelines
- Assist in social media listening, and writing and scheduling content across ICG’s corporate social channels
- Other duties and projects as assigned
Core requirements
- 3-5 years of experience
- Exposure to multiple areas of SEO such as technical SEO, onpage SEO, offpage SEO, keyword research and competitor research, analytics and reporting, etc.
- Google Analytics certification
- Hands-on experience with WordPress
- Demonstrated experience writing, optimizing and fact-checking content
- Exposure to Hubspot
- Experienced in content marketing
- Interest in learning new skills and willingness to ask for help in learning when needed
- Desire to use best practices to continually improve everything we do
- Ability to work in a fast-moving environment and manage multiple projects
- Strong team player with the ability to work well with a virtual team
Bonus points for
- Hands-on experience with any of the following: Beaver Builder, Buffer, MailChimp, Google Docs
- Experience with SEM and PPC marketing
- Experience with digital marketing techniques, audience segmentation, personas, etc
- If you have lived abroad – or dreamed of doing so!
Please send us an application that includes your resume, cover letter, and a writing sample.
Why should you work for us?
- You will have the opportunity to take ownership of your own projects and drive them to completion.
- Do you see something that you could do to make the business more successful? Tell us today and you’ll get to implement it next week. We move fast.
- Your success is based on the results you generate for the company, and you will be able to see those results for yourself.
- You will get clear and direct feedback on everything you do.
- Our executive team has a track record of creating successful businesses.
- We believe in hard work, but we also believe that staff should have a life outside of work. We don’t expect you to work late nights or weekends.
- Hybrid work environment – and during periods of high COVID transmission, you can be fully remote.
- The ocean views from our Hingham office provide great inspiration when you’re problem-solving.
- Did we mention we have a GREAT health insurance plan, 401K, and unlimited time off!?
Position: Manager, Digital Marketing
We want to talk to you if you live and breathe digital marketing. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels.
What does a Digital Marketing Manager do?
You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget.
Responsibilities
- Plan and execute digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Work with editorial and marketing teams to drive SEO in content creation and content programming
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Brainstorm new and creative growth strategies
- Plan, execute and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize the user experience
- Collaborate with agencies and other vendor partners
- Design, build and maintain our social media presence
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements
- BS/MS degree in marketing or a related field
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
- Up-to-date with the latest trends and best practices in SEO and SEM
- Experience using a Marketing Automation Platform (Hubspot, MailChimp)
- Experience with A/B and multivariate experiments
- Solid knowledge of website analytics tools (e.g., Google Analytics, HubSpot, SEMRush, AHREFS)
- Experience in setting up and optimizing Google Adwords campaigns
- Working knowledge of HTML, CSS, and JavaScript development and constraints
Here is your opportunity to work for an awesome company. Apply Today:
- Email Resume and Cover Letter: info@internationalinsurance.com
- Call: 877-758-4881
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