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International Citizens Insurance

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U.S. 877-758-4881 - Intl. +44 (20) 35450909

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Home > Global Insurance Companies > IMG Global > International Medical Group Services

International Medical Group Services

24/7 Assistance and Customer Service

International Medical Group (IMG) is your plan administrator for assistance and customer care. If you need assistance with your insurance plan, such as locating a provider, claims status, or need to access any of the IMG services included with your insurance plan.

Contact IMG by calling (800) 628-4664 within the US, or you can call collect from outside the US at 317-655-4500 and indicate that you have a medical emergency.

To reach IMG via email use: CustomerCare@imglobal.com

IMG provides on-site, multi-lingual claims administrators and customer service representatives who process tens of thousands of claims each year.

My IMG Client Zone

Through MyIMG you have immediate access to a wealth of information about your account and can manage routine areas to help you save time when you may need it most. Some features include:

  • Get explanation of benefits Initiate pre-certification
  • Obtain certificate documents
  • Locate a provider
  • Recommend a provider/facility
  • Request or print ID cards

Go to MyIMG Client Zone


IMG Claims Processing

Log onto MyIMGSM to submit claims using our online claims form.

You may also use the following address to send any information to our Claims department.

International Medical Group
Claims Department
PO Box 88500
Indianapolis, IN 46208-0500
Contact 1.317.655.4500 or 1.800.628.4664

Locate a Physician or Hospital

Search IMG’s International Provider Access (IPA) database for medical, dental and other care providers by facility, country, city, physician and specialty throughout the world. The care providers contained in this database are not within the PPO network administered by the First Health Network.

Search for a Provider

Akeso Care Management (ACM)

The ability to access quality health care is of paramount importance when a medical emergency arises abroad.  To coordinate care and provide domestic and international medical management services, IMG formed ACM, a specialized division devoted entirely to medical management.

Healthcare management.  International provider access.  Cost containment.  Pre-certification.  Disease management.  Emergency medical evacuation.  Medical claim auditing. Claim rate negotiations.  ACM offers a unique blend of service components, backed by a staff of qualified physicians and registered nurses who are experts in ensuring their services are delivered in a timely, cost-effective manner.  ACM has international medical experience, providing assistance to IMG clients in more than 170 countries worldwide.

IMG Products

International Medical Group (IMG)

Patriot Travel Insurance

  • International travel medical coverage
  • Coverage for individuals and dependents
  • Freedom to seek treatment with hospital or doctor of your choice
Plan Details | View Brochure
Plan Details
Get a Quote

 

International Medical Group Logo

IMG Global Medical Plan

  • Four plan options and additional optional coverages
  • Choice of the coverage area to reflect your geographical area of need
  • Freedom to choose your health care provider wherever you are in the world
Plan Details | View Brochure
Plan Details
Get a Quote

 

Also read: IMG Global Medical Insurance – Cost Estimates

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USA & Canada: (877) 758-4881
Worldwide: +1 (617) 500-6738

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United States 877-758-4881
US Direct 617-500-6738
International +44 (20) 35450909

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18 Shipyard Drive, Hingham, MA 02043 USA | info@internationalinsurance.com

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Note: Covid-19, or Coronavirus, coverage is not included in all plans offered on this website. Please indicate your desire for this coverage when working with your agent. International Citizens Insurance is a licensed agency providing guidance on international insurance plans. Select products and services listed on this site may not be available to citizens or residents of certain countries. This site provides consolidated and summary descriptions of insurance plans, benefits, conditions, limitations, and exclusions. A certificate containing the complete certificate wording with all terms, conditions, and exclusions will be provided at the time of purchase or upon request. For additional advice and guidance, contact us for assistance.

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International Citizens Insurance
  • Home
  • Individual Plans
    ▼
    • International Health Insurance Plans
      ▼
      • Best International Health Insurance Companies
      • Student Insurance
      • Overseas Health Insurance
    • Expatriate Insurance
      ▼
      • Insurance for American Expats Abroad
      • Insurance for Canadian Expats
      • Expat Insurance for Japanese Abroad
      • Expat Insurance for Germans Living Abroad
      • Expat insurance for Brazilian Citizens Abroad
    • Travel Insurance
      ▼
      • Travel Medical Insurance Plans
      • Visitors Coverage
      • Best Travel Insurance Companies
      • Trip Cancellation Insurance
      • Evacuation Insurance Plans
      • Student Insurance
    • International Life Insurance
  • Group Plans
    ▼
    • Corporate and Employee Groups
    • Missionary Groups
    • Volunteer Programs and Non-Profits
    • School Groups
  • Insurance Companies
    ▼
    • Aetna International
    • Cigna Global Insurance Company
    • GeoBlue
    • International Medical Group
    • Now Health
    • Seven Corners
    • Tokio Marine HCC
  • Compare
    ▼
    • Compare Global Health Insurance Plans
    • Compare Travel Insurance Plans
  • Country Guides
    ▼
    • Health Insurance Plans in North America
      ▼
      • Health Insurance in the USA
      • Health Insurance in Mexico
      • Health Insurance in Canada
    • Understanding Health Insurance in South America
      ▼
      • Health Insurance in Argentina
      • Health Insurance in Colombia for Foreigners
      • Health Insurance in Chile
    • European Health Insurance
      ▼
      • UK Health Insurance Plans for Foreigners
      • Health Insurance in Germany
      • French Health Insurance
      • Italian Health Insurance
      • Health Insurance in Sweden for Foreigners
      • Portuguese Health Insurance
      • Health Insurance in Spain for Foreigners
    • Health Insurance Plans in Asia
      ▼
      • Health Insurance in China
      • Health Insurance in Japan
      • Health Insurance in Dubai
      • Health Insurance in India
      • Thailand Health Insurance
      • Malaysian Health Insurance for Foreigners
      • Health Insurance in Singapore for Foreigners
    • Understanding Health Insurance in Oceania
      ▼
      • Australian Health Insurance for Foreigners
      • Health Insurance in New Zealand
    • Health Insurance Options in Africa
      ▼
      • South Africa Health Insurance for Foreigners
    • Travel Insurance Plans by Country
      ▼
      • USA Travel Insurance
      • Australia Travel Insurance
      • Mexico Travel Insurance
  • Resources
    ▼
    • News, Global Health Advice, and Travel Tips
    • Insurance Articles
    • Travel Advice and Tips
    • Senior Travel Insurance

877-758-4881 or
+44 (20) 35450909

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