International Medical Group (IMG) is a leading provider of global travel and medical insurance, offering comprehensive coverage for travelers, expatriates, students, missionaries, and organizations worldwide.
Since 1990, International Medical Group Insurance (IMG) has emerged as one of the world’s leading providers of global travel and medical insurance. Whether you are an individual traveler, an expatriate, a missionary, a student or scholar, a business or maritime worker, IMG has a plan that will work for you. They can service your every travel need, whether you’re looking for simple trip cancellation insurance or a medical plan that will follow you on a year-long trip around the globe.
IMG Insurance has a broad array of offerings and a robust network of providers to support them. They have a large PPO (Preferred Provider Organization) in the US, as well as an IPA (International Provider Access) network of over 17,000 providers and facilities worldwide. IMG services members in over 190 countries and has built a staff that can help you in an emergency 24 hours a day, 7 days a week, 365 days a year.
Through their subsidiaries, IMG Europe, Akeso Care Management, IMG-Stop Loss, and iTravelInsured, they provide around-the-clock medical management services, trip cancellation programs, stop-loss insurance to reduce employer risk, and an internationally based service center. They’ve set the benchmark for industry service levels by integrating independent credentialing services with in-house, wholly owned and operated service divisions.
Why Choose IMG?
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Extensive Provider Network
IMG has an extensive network of international providers, as well as a robust PPO network in the United States.
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24/7/365 Service
Staff are available 24/7 to assist you in the event of an emergency.
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A Plan for Every Need
Whether you’re going abroad for a week or a year, for work or pleasure, IMG has plans tailored to your needs.
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Global Reach
With offices worldwide and a staff that speaks 18 languages, IMG can assist you wherever you are.
Below is an overview of IMG’s most popular plans. Click any option to learn more.
IMG Global Medical Plan
IMG Global Medical Insurance offers individuals living and working outside their home country a reliable, comprehensive medical plan that provides worldwide coverage.
IMG Global Medical Plan
Flexible, affordable international health coverage
Choose your coverage area based on where you live or work
Global Prima Medical Insurance from IMG is a comprehensive, annually renewable global medical plan for individuals and families living and working abroad. Designed specifically for the European market, it offers an option to purchase coverage in Europe only, eliminating the need for subscribers to pay for coverage in areas they will not be visiting.
IMG Global Prima
Five plan options and additional optional benefits to include
Choice of the coverage area to reflect your geographical area of need
Freedom to choose your health care provider wherever you are in the world
The IMG Patriot Plan offers premium travel medical insurance for international trips, featuring customizable deductibles and maximum limits. Enjoy extra benefits, including IMG’s Global Concierge and Assistance Services, and access to over 17,000 providers through their International Provider Access.
IMG Patriot Platinum Travel Insurance
Maximum limits up to $8,000,000
IMG pays 100% of medical expenses in-network
Evacuation due to Natural Disasters & Political Unrest
The IMG iTravelInsured LX plan offers premium trip protection for travelers seeking top-tier coverage. With high medical limits, robust trip cancellation benefits, and comprehensive protections for evacuation, baggage, delays, and adventure sports, it’s designed for travelers who want maximum flexibility and peace of mind on every trip.
IMG iTravelInsured LX Trip Protection Insurance
Designed for U.S. citizens and residents traveling abroad
$500,000 in Emergency Medical and $1,000,000 in Medical Evacuation cover included
Cancel for Any Reason (CFAR) optional upgrade available
If you are a student or scholar traveling abroad and seeking IMG international student insurance, the Student Health Advantage plan is ideal. This plan meets all US student, scholar, and cultural exchange visa requirements.
IMG Student Health Advantage Plan
Standard and Platinum benefit levels available
Coverage for individuals, groups, and their dependents
Flexibility to seek treatment from any hospital or doctor of your choice
IMG’s Patriot Exchange Program is a streamlined, budget-friendly plan that provides medical coverage for students, families, and groups of two or more people studying abroad or participating in cultural exchange programs. Coverage is available for a minimum of 30 days and can be renewed for up to 48 continuous months. Most plan options meet the requirements for J1 and J2 visas, offering dependable, 24-hour protection while you’re away from home.
IMG Patriot Exchange Program
Medical insurance for students abroad or participants of cultural exchange programs
Designed to meet the U.S. J-1 and J-2 visa travel insurance requirements
Insureds in the U.S. have access to the UnitedHealthcare Options network
Patriot Multi-Trip is designed for individuals and families who travel frequently outside their home country throughout the year. The plan offers the ease and convenience of purchasing an affordable single annual premium plan that provides coverage for trips of up to 30, 60, or 90 days, taken within 12 months. The plan offers up to $1,000,000 of medical coverage and services.
IMG Patriot Multi-Trip Travel Insurance
Annual travel medical coverage
Designed for individuals and dependents
Full year of cover for trip lengths of 30, 60, or 90 days
GlobeHopper Senior addresses the insurance needs of U.S. citizens and U.S. permanent residents who require temporary medical insurance while traveling outside the USA. In addition to medical benefits, the plan includes coverage for emergency medical and political evacuation, repatriation, and a choice of deductibles and plan maximums up to $1,000,000.
IMG GlobeHopper Senior
Travel medical insurance for a single trip lasting up to 12 months
For U.S. citizens and residents aged 65 or above who meet Medicare eligibility and are actively enrolled in Parts A and B and a Medicare Supplement plan
Offers immediate access to care and reimbursement for eligible medical expenses
IMG’s extensive global network of doctors, facilities, and care providers can provide you with exceptional medical treatment wherever you are in the world. The company offers easy-to-use tools that enable subscribers to quickly find the right healthcare provider tailored to their needs.
IMG Global International Doctors Network (Outside of the US)
IMG provides a helpful online database of providers for anyone outside of the USA who needs care and has purchased an IMG Travel Insurance Plan, IMG Global Medical Plan, or any other IMG insurance product. The International Provider Access database enables subscribers to search for medical, dental, and other healthcare providers worldwide by facility, country, city, physician, or specialty. Note that U.S. providers are not included in this database.
If you have purchased coverage within the United States, your plan gives you access to a preferred provider organization (PPO) network. While you can see any doctor, using a provider within the PPO network is likely to reduce your out-of-pocket expenses. Your insurance card should include a logo indicating whether your plan utilizes the First Health PPO network or the UnitedHealthcare PPO network. To access a list of providers in that network, click on the link related to your network below.
The PPO directory is updated regularly; however, changes may occur between updates. Contact the physician’s office to confirm whether the physician participates in your PPO network.
You can narrow your provider results by providing more criteria, such as location and specialty. If you cannot find a provider in your city or country, please contact IMG’s Customer Service Department via their contact form here.
International Medical Group (IMG) is your plan administrator for assistance and customer care. They offer a number of online tools to help subscribers complete routine tasks, as well as phone and email contact points for customer service.
My IMG Client Zone
Through MyIMG, you have immediate access to a wealth of information about your account and can manage routine areas to help you save time when you may need it most. Some features include:
Log onto MyIMGSM to submit claims using their online claims form.
If you have an IMG Global plan, you may also use the following address to send any information to IMG’s Claims department.
IMG Global Medical and Travel Medical Plan Claims
Claims Department PO Box 240429 Apple Valley, MN 55124
iTravelInsured Plan Claims
Claims Department PO Box 241853 Apple Valley, MN 55124
If you have an IMG Europe plan, you may use the following contact information to send information to the IMG Europe claims department.
Claims Department Kingsgate, High Street, Redhill, Surrey RH1 1SH, United Kingdom
IMG Customer Service Contact Information
Postal Mail:
IMG Global International Medical Group (IMG) 2960 North Meridian Street Indianapolis, IN 46208
IMG Europe International Medical Group (IMG) Kingsgate, High Street, Redhill, Surrey RH1 1SH, United Kingdom
Email:
IMG Global customercare@imglobal.com
IMG Europe claims@imgeurope.co.uk
Phone:
IMG Global Within the USA: 800-628-4664
Outside the USA: 317-655-4500 (call collect and indicate that you have a medical emergency)
IMG provides on-site, multi-lingual claims administrators and customer service representatives who process tens of thousands of claims each year. IMG also has international service and assistance centers around the world, so that when you call, you can speak to someone in a nearby time zone.
IMG Europe
+44 2920 474 236
IMG FAQs
IMG is a respected name in the international medical insurance industry, with products geared toward travelers, global citizens, and people living in a country not their own. They are one of our top-rated insurance companies and consistently place in the list of top international travel and best health insurance companies worldwide.
The company has been in operation since January 1990. with more than 30 years of serving the global community, IMG provides complete plan administration expertise. Its globally recognized underwriter, SiriusPoint, offers the financial security and reputation demanded by international consumers. Rated A- (Excellent) by A.M. Best and A- by Standard & Poor’s*, SiriusPoint shares IMG’s vision of the international marketplace and offers the stability of a well-established insurance company.
IMG’s globally recognized partner, Sirius Specialty Insurance Corporation (SSIC), offers the financial security and reputation demanded by international consumers. As the underwriter, Sirius is Rated A (Excellent) by A.M. Best and A- by Standard and Poor’s, offering the stability of a well-established insurance company.
IMG offers optional add-on insurance to their patriot travel insurance plan that covers the following adventure sports, so long as they are being participated in at an amateur level: abseiling, BMX, bobsledding, bungee jumping, canyoning, caving, hot air ballooning, jungle zip lining, parachuting, paragliding, parascending, rappelling, skydiving; spelunking, whitewater kayaking, wildlife safaris, and windsurfing.
If you’re a thrill-seeking traveler who enjoys life’s more adventurous activities, you may want to consider adding supplemental coverage to your plan. The Adventure Sports Rider provides coverage for injuries sustained during certain extreme sports that would otherwise be excluded from your insurance policy.
Before the end of your term of coverage, IMG will email you at the address you provided them when you began your coverage. This email will include a link that will allow you to extend your coverage. You must extend your coverage before your current plan expires.
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