Current Clients—Customer Service
Our customer service team and trusted insurer partners make managing your coverage simple, reliable, and convenient worldwide.
Online Tools to Manage Your Global Insurance
As an International Citizens Insurance client, you can manage many aspects of your policy quickly and easily online. Our goal is to make it simple for you to access your coverage information, submit claims, and get support wherever you are in the world.
Through our website, we offer the very best international health, travel medical, trip protection, global life, and group insurance policies for global citizens.
Manage Your Policy Online
Through our website and insurer portals, you can:
- Download and print your ID card
- Download policy documents
- View claim status
- Renew your policy
- Complete pre-certification
- Find an international doctor
If you need to purchase a new plan or speak with a customer service representative, please get in touch with us.
Our International Insurance Partners
We work with a carefully selected group of international insurers to offer high-quality coverage options:
For claims and assistance after your policy is in force, your best first step is to contact the insurance company through which you purchased your plan. Each insurer’s customer service and claims teams can provide the most accurate and timely support.
Key Insurance Contacts
Cigna Global
Worldwide Contact:
- Outside the US: +44 1475 788182
- Inside the US: +1 800-835-7677
- Email: cignaglobal_customer.care@cigna.com
Cigna Services Overview
BCBS Global Solutions
For Expats
- Inside the US: +1 855-282-3517
- Outside the US: +1 610-254-5304
For Travelers
- Inside the US: +1 888-412-6403
- Outside the US: +1 610-254-5830
Mailing Address:
BlueCross BlueShield Global Solutions
933 First Avenue
King of Prussia, PA 19046
Products and Services Overview
International Medical Group (IMG)
Claims Assistance: IMG Claims Processing
Mailing Address:
International Medical Group
2960 North Meridian Street
Indianapolis, IN USA 46208-4715
Email: insurance@imglobal.com
Phone: +1 317-655-4500 or +1 800-628-4664
Fax: +1 317-655-4505