ICI: Statement of Ethical Practices
An international insurance broker helps you compare plans from multiple insurers, understand differences in coverage and costs, and find a suitable option for your needs. They can also provide support after you enroll. There is typically no extra fee for this service, as brokers are generally compensated by insurance companies. Here’s how they work, the benefits they provide, and what to consider when choosing one.
Our Code of Ethics
At International Citizens Insurance, operated by International Citizens Group, Inc., we believe trust is earned through our words and actions. Our Code of Ethics guides how we serve our clients, recommend insurance coverage, and conduct business. All employees are required to sign and uphold this code.
Our Commitments to You
Integrity and honest service
We conduct ourselves with integrity, dignity, and truthfulness. We strive to earn your trust through honest advice and exemplary customer service.
Your interests come first
We place your interests above personal gain when providing advice and recommending insurance coverage.
Transparency about conflicts of interest
We disclose any conflict of interest that could reasonably influence our recommendations.
Clear and accurate information
We respond to your needs and provide complete, accurate information and analysis to help you make informed decisions about your insurance.
Recommendations suited to your needs
We take the time to understand your circumstances, coverage needs, and risk exposure so that our product and service recommendations are appropriate for you.
Respect for your confidentiality
We protect the confidentiality of the personal and business information you share with us throughout our relationship.
Ongoing professional development
We continually improve our professional knowledge and competence through continuing education and personal development.
Compliance with laws and regulations
We conduct business in accordance with both the letter and intent of applicable laws and insurance regulations.
Accountability and Raising Concerns
We take our ethical responsibilities seriously. Violations of this code can harm clients and undermine the trust placed in our company and our profession.
Employees are required to promptly report suspected violations of the law or significant breaches of this code to company leadership. If their manager is involved, they must report the concern to our Chief Operating Officer. We prohibit retaliation against employees who raise concerns in good faith.
If you have a question about our ethical standards or believe your experience has fallen short of these commitments, please contact us and ask to speak with a member of our leadership team.
“Choosing insurance means trusting someone to help protect your health, your family, or your employees. We take that responsibility seriously. Our Code of Ethics reflects what every client should expect from us: honest advice, clear information, and recommendations that put their interests first.”
Explore Coverage Options
The right type of coverage depends on where you are going, how long you will be abroad, and who or what you need to protect. Explore the options below to find a plan that fits your situation.
International Health Insurance
For people living, working, or retiring abroad who need ongoing medical coverage:
- International Health Insurance
- Compare Global Health Insurance Plans
- Best International Health Insurance Companies
Travel Insurance for Shorter Stays
For international trips and shorter stays abroad:
International Life Insurance
For people living abroad who want financial protection for their families:
International Group Insurance
For employers and organizations that need coverage for internationally based employees or members: