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stethoscope Health Insurance

International medical cover for expats and their families.

travel Travel Insurance

Medical and trip cancellation coverage for international travel.

verified_user Life Insurance

Life insurance for globally mobile individuals living or working abroad.

Popular Coverage

stethoscope Global Health Benefits

Comprehensive international medical coverage for groups.

travel Group Travel & Liability

Medical, accident, and liability protection for global travel.

verified_user Group Life Insurance

Financial protection for employees worldwide.

Who We Serve

Custom group plans for unique client needs.

Most Popular Country Guides

Healthcare, insurance, and living insights to plan life and travel in each destination.

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Featured Guides

public Expat Health & Living

Healthcare, safety, and practical guidance for living abroad.

luggage Travel Advice

Tips and guidance for safer, smarter international travel.

Groups For Employers

Resources for global mobility, HR, and international teams.

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Popular and recently published guides from our team.

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Browse guides for each stage of life abroad.

home/About - ICI/Current Clients—Customer Service

Current Clients—Customer Service

Our customer service team and trusted insurer partners make managing your coverage simple, reliable, and convenient worldwide.

Versatile international health and travel insurance plans for global citizens, ensuring coverage and peace of mind wherever you go.
Versatile international health and travel insurance plans for global citizens, ensuring coverage and peace of mind wherever you go.

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Online Tools to Manage Your Global Insurance

As an International Citizens Insurance client, you can manage many aspects of your policy quickly and easily online. Our goal is to make it simple for you to access your coverage information, submit claims, and get support wherever you are in the world.

Through our website, we offer the very best international health, travel medical, trip protection, global life, and group insurance policies for global citizens.

Manage Your Policy Online

Through our website and insurer portals, you can:

  • Download and print your ID card
  • Download policy documents
  • View claim status
  • Renew your policy
  • Complete pre-certification
  • Find an international doctor

If you need to purchase a new plan or speak with a customer service representative, please get in touch with us.

Our International Insurance Partners

We work with a carefully selected group of international insurers to offer high-quality coverage options:

For claims and assistance after your policy is in force, your best first step is to contact the insurance company through which you purchased your plan. Each insurer’s customer service and claims teams can provide the most accurate and timely support.

Key Insurance Contacts

Cigna Global

Worldwide Contact:

Cigna Services Overview

BCBS Global Solutions

For Expats

  • Inside the US: +1 855-282-3517
  • Outside the US: +1 610-254-5304

For Travelers

  • Inside the US: +1 888-412-6403
  • Outside the US: +1 610-254-5830

Mailing Address:

BlueCross BlueShield Global Solutions
933 First Avenue
King of Prussia, PA 19046

Products and Services Overview

International Medical Group (IMG)

Claims Assistance: IMG Claims Processing

Mailing Address:

International Medical Group
2960 North Meridian Street
Indianapolis, IN USA 46208-4715

Email: insurance@imglobal.com

Phone: +1 317-655-4500 or +1 800-628-4664

Fax: +1 317-655-4505

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