Aetna International no longer offers individual global health insurance, but existing members can access plan details here while new customers compare trusted alternatives like Cigna Global and GeoBlue for worldwide coverage.
Aetna International has been a global leader in health benefits for over five decades. They have more than 1,000 employees worldwide working to support their members. They promise to build a healthier world by developing solutions to improve the quality, affordability, and accessibility of international health care. Aetna’s highest priority is providing its members with services that meet their needs. Therefore, representatives are available 24 hours a day, 7 days a week, 365 days a year.
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Aetna Has Exited the Individual International Health Insurance Business
As of May 2022, Aetna International is exiting the international private medical insurance (IPMI) market worldwide, aside from the Americas. The insurer’s parent company, CVS Health, has entered into a sale-and-preferred-partnership deal with Allianz Partners. The agreement covers many of Aetna International’s markets, including the UK, Europe, the Middle East, and Asia.
Aetna will stop offering coverage to new customers and to most existing customers for renewals from July 2022 for group business and November 2022 for individual and family policies. All current Aetna IPMI customers will lose coverage by Aetna as of October 31, 2023.
If you are searching for a plan that will cover you in nearly any country you may relocate to, compare plans from the top two international medical insurance providers, Cigna Global and BCBS Global Solutions, which provide coverage in almost every country around the world:
Detailed information on plans previously offered to existing customers is provided below. Any clients interested in a new plan should research alternative options.
Aetna Pioneer
Aetna Pioneer International Health Insurance is comprehensive and offers four distinctive plans: 1750, 2500, 4000, and 5000. All four plans provide full coverage for hospitalization, cancer care, emergency medical evacuation, and repatriation.
Aetna offers an additional plan level, 5000+, for individuals and families who require U.S. coverage.
Aetna International’s comprehensive global medical network comprises 1.2 million medical providers in the U.S. and an additional 165,000 worldwide. When you purchase an international medical plan from Aetna, a directory full of medical providers is available to you.
Aetna’s provider directory helps members find doctors, dentists, and hospitals located near them. Their directory can also help members find nearby pharmacies to fill prescriptions as well as vision care doctors, physical therapists, and many other specialists. Members can find the provider directory in their secure member profile through Aetna’s site.
Aetna International Member Services
Aetna International values its members and provides services that go beyond just giving you the peace of mind that your healthcare needs will be taken care of. You can count on Aetna to provide exceptional support, no matter where you are in the world or which Aetna expat insurance plan you are enrolled in.
We encourage you to maximize your plan benefits by getting to know the services and tools Aetna offers, including:
24/7/365 Member Service Center to help you locate the best doctors and hospitals, and to answer your benefits and claims questions
Case management services to help coordinate each aspect of your medical care, including transportation in emergencies.
Claims Services
Aetna’s goal is to pay for medical treatment whenever possible. They make their decision based on a member’s insurance plan and general guidelines and policies. After a member and their healthcare provider submit the pre-authorization claim, Aetna will review the requested service and determine whether the treatment is necessary. If Aetna denies your claim, they will notify you, and if you disagree, you can appeal it. All claim forms can be submitted to Aetna directly via email or through your secure member profile on Health Hub.
Health and Wellbeing Services
Aetna offers a range of wellness services to help members adjust to living in their new home country. Each program has self-help tools and professional services to guide you along the right path. Aetna’s member library is filled with articles and webinars to support emotional and mental well-being. The library also contains destination guides for numerous countries to help members learn about the culture and healthcare of their new home. Aetna also offers tools and resources to help you improve your fitness and health, such as a discounted gym membership and one-on-one medical assistance from an Aetna CARE team member. Aetna is dedicated to improving its members’ health and well-being and is with them every step of their journey.
The Aetna Health App
The Aetna Health app enables members to file and track claims, locate documents and forms, and search for doctors and hospitals, all from the convenience of their mobile devices. It is free to download and can be used by any registered member of the Aetna Health Hub.
Aetna also offers discounts on wellness apps, including ClassPass, Peak, Kaia, eQuoo, and more.
Choosing the right international health insurance plan for you and your family is a crucial decision. If you are searching for a new expatriate insurance plan, we suggest you review the following resource:
FAQs
Aetna’s international health insurance plan is for U.S. citizens living abroad and other nationalities residing outside the U.S. The Aetna Pioneer plan provides comprehensive medical benefits and industry-leading customer service.
Unfortunately, Aetna International is no longer offering individual global medical plans. You can find alternative options here: Global Health Insurance Plans.
Aetna travel insurance is available to groups to cover international employees while traveling abroad. Aetna also offers global group coverage for expatriate employees abroad.
Aetna is a global health insurance provider covering expats and foreigners residing throughout the world. The company employs more than 1,600 dedicated workers in more than 15 global locations, including:
Europe (Dublin and London)
Asia Pacific (Singapore, Hong Kong SAR, China, Thailand, Indonesia, Vietnam and the Philippines)
Middle East (Qatar, Dubai and Abu Dhabi)
United States (Hartford, CT, and nationally)
Aetna covers more than 800,000 individuals and offers services through more than 1.3 million medical centers around the world.
Aetna cannot provide coverage in the following countries: USA, Angola, Australia, Bahrain, Bermuda, Botswana, Cayman Islands, China, Cuba, the Congo, Fiji, Ghana, Guam, Hong Kong, Indonesia, Iran, Ireland, Japan, Kenya, Malawi, Mozambique, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Syria, Tanzania, Thailand, Uganda, Ukraine, UAE – Abu Dhabi, Vietnam, Zambia, and Zimbabwe
The International medical plan premiums range, on average, from $100 per month to $300 per month.
Other costs associated with any international health plan include deductibles and co-pays. These additional fees are lowered or waived for approved care from eligible medical providers. If you choose to receive care out of network the fees may be higher. You can work with an Aetna representative to find eligible providers in your country of residence.
Aetna does not currently offer a travel insurance plan to individual travelers or families. They do offer group travel insurance plans to organizations, companies, and non-profits.
If you need travel medical insurance or a trip cancellation plan, we have multiple options.
Travel Medical Insurance: Covers medical expenses as well as other risks when traveling overseas for less than a year
Trip Protection Insurance: Covers the cost of your trip with some additional benefits (lost luggage, trip delay, etc.)
Connect with a Global Benefits Advisor
Need a Group Plan?
Experts in sourcing and implementing global insurance plans
We’ve built steadfast partnerships with carriers worldwide
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