Privacy Policy
Last updated: February 19, 2026
We are committed to protecting your privacy at International Citizens Group, Inc. (doing business as International Citizens Insurance). This Privacy Policy applies to our website, internationalinsurance.com, and outlines how we collect, use, and protect your personal data.
This Privacy Policy is intended to comply with applicable data protection laws, including:
- The General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA) and the United Kingdom (UK),
- The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to California residents.
Using our website, you agree to the practices described in this policy. If you disagree, please refrain from using the website.
We review and update this Privacy Policy periodically. Any changes will be posted on this page. If changes are material, we will provide a more prominent notice (such as an email notification). Prior versions of the policy will be archived and available upon request.
If you have any questions about this Privacy Policy or our treatment of your information, please contact us at:
Email: privacy@internationalinsurance.com
Mail:
International Citizens Group, Inc.
Attn: Privacy
18 Shipyard Drive, Suite 2A
Hingham, MA 02043
USA
When You Visit Our Website
You may explore our website without providing any personal information. However, when you request a quote, contact us, or interact with particular features, we may collect personal and navigational information as described below.
Personal Information refers to any information you voluntarily submit to us that identifies you personally. This includes contact information such as your name, email address, phone number, and other details relevant to your insurance inquiry. Personal Information contains information about any transactions you enter into on the Website and data provided when requesting a quote or communicating with our team.
We do not collect sensitive personal data unless necessary to provide insurance services, only with your explicit consent. Sensitive Personal Data includes health-related information and information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, or sexual orientation.
Navigational Information refers to data about your computer and your visits to this Website. This includes your IP address, geographical location, browser type, referral source, length of visit, and pages viewed. For more details, please see the “Cookies and Similar Technologies” section below.
Log Files
When you use our services or view our content, we automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, domain names, internet service provider (ISP), files viewed on our site (e.g., HTML pages, graphics), operating system, clickstream data, access times, and referring website addresses. We use this information to better understand how visitors use our site and to improve the user experience. Sometimes, when available, we link this automatically collected data to contact details such as your name or email address.
We may receive Personal Information about you from third-party sources, such as insurance providers with whom we collaborate to obtain quotes on your behalf or from whom you have purchased a policy where we are the Broker of Record. We may also collect information from publicly available sources or service providers.
Our website is not intended for children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us at privacy@internationalinsurance.com, and we will take appropriate steps to delete the data.
Compliance with Our Privacy Policy
We use the information we collect only in accordance with this Privacy Policy.
We may use your Personal Information to:
- Respond to your inquiries and requests, including providing insurance quotes and managing your policy.
- Improve your browsing experience and personalize content on the Websites.
- Communicate with you about changes to our terms, privacy policies, or other legal notices.
- Send you relevant communications based on your stated preferences (you may opt out anytime).
- Comply with applicable laws and regulations.
- Generate anonymous statistical data to understand website usage trends; this data does not identify individuals.
We do not sell or share your personal information with third parties for their own marketing purposes.
Text Messaging (SMS) Communications
If you provide your mobile phone number to International Citizens Group, Inc. (doing business as International Citizens Insurance) (“ICI”), including through our Websites or in connection with a quote request, we may contact you by text message regarding your inquiry, quote request, application, account, or coverage. These text messages may include transactional or informational communications such as quote follow-ups, application or policy status updates, appointment confirmations, and customer care messages.
Where permitted by applicable law, and where you have provided any consent required, we may also send marketing or promotional text messages about products or services that may be relevant to your request. Consent to receive text messages is not a condition of purchasing any product or service.
Message frequency will vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. For help, reply HELP or contact us using the information in the “Contact Us” section of this Privacy Policy. Depending on your relationship with ICI, we may still send certain non-marketing, service-related text messages where permitted by law (for example, messages necessary to provide the services you requested).
We do not sell your mobile phone number. We may share your phone number with service providers that help us deliver text messages and related communications (such as communications platform providers), but only to provide services on our behalf and subject to confidentiality obligations and applicable privacy laws.
Legal Basis for Processing (EEA Visitors Only)
For visitors located in the European Economic Area (EEA), we process your Personal Information based on:
- Your explicit consent
- The necessity of processing for fulfilling a service
- Our legitimate business interests do not override your fundamental rights
- Legal obligations
We will inform you when data collection is required by law or necessary to deliver a service. We will explain the consequences of not providing the requested information if applicable. You may contact our Data Protection Officer at privacy@internationalinsurance.com with questions.
We use navigational data to improve our site functionality, analyze usage patterns, and enhance user experience. We may also use this data to tailor content or communications.
Customer Testimonials
We publish customer testimonials that may include names or other identifying information. We obtain prior consent before posting this content.
If you provide credit card information, it is used exclusively for payment processing on behalf of insurance partners. We do not store or retain this data beyond the transaction.
We implement technical, physical, and organizational safeguards to protect your Personal Information from unauthorized access, use, or disclosure. Data is stored securely in controlled environments with access limited to authorized personnel.
Our Websites may incorporate social media functions (e.g., Facebook Like button) or widgets (e.g., Jetpack). These features may collect data such as your IP address or page visits and use cookies. Your interaction with these features is governed by the privacy policies of the respective platforms, not by this Privacy Policy.
External Websites
We may link to third-party websites for your convenience. We are not responsible for their content or privacy practices. You are encouraged to review their policies before submitting any personal information.
Data Retention
We retain your Personal Information only as long as necessary for:
- Fulfilling the services you request
- Maintaining your policy or quote
- Meeting legal, contractual, or regulatory obligations
- Marketing communications (only if you have opted in)
When we no longer need the data, we securely delete or anonymize it. If deletion is temporarily impossible, the data is securely stored and isolated until removal is feasible. You may request deletion anytime (see “To Unsubscribe from Our Communications”).
Visitors from the EEA and UK
If you are located in the European Economic Area (EEA) or the United Kingdom, please be aware that your personal data may be transferred to and processed in the United States, where our operations and servers are located. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is protected in accordance with applicable data protection laws. While we have not appointed a formal Data Protection Officer, our Privacy Team can address your questions or concerns. You may contact them at privacy@internationalinsurance.com.
Advertising and Audience Targeting
We may use the information you provide to us — such as your name, email address, or other contact details — to support advertising efforts on platforms like Google Ads. This may include uploading customer information to create aggregated audience segments, such as similar audiences, to serve relevant ads to users who have characteristics in common with our customers. You can opt out of personalized advertising by adjusting your preferences at Google Ad Settings.
We do not sell your personal information. We may share it with trusted third parties — such as insurance companies and licensed brokers — strictly for the purpose of fulfilling your quote request or assisting you with international insurance options. In some cases, where local regulations require, we may refer your information to a licensed partner and will do so only with your consent.
We do not sell your personal information to third parties for their own marketing purposes. However, in order to provide you with international insurance options and fulfill your quote requests, we may share your information with trusted third-party partners. These include:
- Insurance companies that require your personal details to generate quotes and process applications.
- Licensed brokers or partners in regions where regulatory or licensing requirements prevent us from offering insurance directly. In these cases, we will only share your information when necessary, and with your explicit consent obtained through our quote forms.
- Service providers who assist us in delivering services, such as website hosting, analytics, or customer communications. These providers are bound by confidentiality obligations and may only use your data as directed by us.
- Legal or regulatory bodies, as required by law, to comply with legal obligations, enforce our terms, or protect the rights, safety, or property of International Citizens Insurance, our users, or others.
All sharing of data is done in accordance with applicable privacy laws and is limited to the minimum information necessary to perform the intended function.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies—such as web beacons, tags, and scripts—to:
- Analyze trends and measure engagement
- Administer and improve the Website
- Track user behavior across pages and sessions
- Gather demographic data about our user base
We may set these tools or third-party service providers acting on our behalf (e.g., analytics, advertising, and support platforms). For detailed information on the types of cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.
Advertising and Retargeting
We may partner with third-party ad networks to deliver relevant advertisements online. These partners may use cookies and similar technologies to track your activity across different websites and offer personalized ads based on browsing behavior. You can opt out of interest-based advertising through industry tools such as:
Please note: Opting out does not mean you won’t see ads—it means the ads may be less relevant.
Third-Party Cookies
Our Privacy Policy and Cookie Policy do not govern the use of cookies by third-party services embedded on our Website. Please refer to their respective privacy and cookie policies for information about their practices.
5. How to Access and Control Your Personal Data
Your Personal Data Protection Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Correct, update, or delete your personal data
- Object to or restrict the processing of your personal data
- Request portability of your personal data in a structured, commonly used, machine-readable format
- Withdraw consent if processing is based on your consent
- Complain with a data protection authority regarding our use of your personal information (Contact details for EU and global authorities)
To exercise these rights, please contact us at privacy@internationalinsurance.com or write to:
International Citizens Group, Inc.
Attn: Privacy
18 Shipyard Drive, Suite 2A
Hingham, MA 02043 USA
While we have not appointed a formal Data Protection Officer (DPO), our Privacy Team is our point of contact for data protection matters. You may contact them at privacy@internationalinsurance.com.
We will respond to all requests within a reasonable timeframe per applicable data protection laws.
Automated Decision-Making and Profiling
We do not use personal data for automated decision-making that produces legal or similarly significant effects. However, we use limited profiling to segment users by nationality, residence, and age to:
- Determine eligibility for specific insurance plans
- Assign prospective customers to appropriate sales personnel
- Tailor the quote process to show only relevant options
This profiling is necessary for delivering our services and is not used for automated decision-making without human involvement.
Cross-Border Data Transfers
If you are located in the European Economic Area (EEA) or the United Kingdom, please be aware that your personal data may be transferred to and processed in the United States, where our operations and servers are located. We rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure that such transfers comply with applicable data protection laws.
Unsubscribing from Our Communications
You can unsubscribe from our marketing emails at any time by:
Please note: Communications related to active applications or policies are necessary for service delivery and cannot be opted out of. However, quote-related messages are considered marketing and can be unsubscribed from.
Unsubscribing from Insurance Partner Communications
You must unsubscribe directly if you receive marketing communications from our insurance partners. We do not control their communications and cannot unsubscribe you on their behalf.
