Liaison Elite Frequently Asked Questions
Below are the most frequently asked questions about the Seven Corners Liaison Elite Plan. If you don’t find an answer to your question below, try the downloadable PDF brochure, or you can contact us as well.
How much does the plan cost?
Your policy cost is based on three factors: 1) the medical maximum and deductible option you choose, your age, and your length of travel. It only takes a minute to create an online quote. Always shop and compare travel medical plans before buying.
How do I file a claim?
Filing a claim is easy! Just send the itemized bill to Seven Corners within 90 days, along with a completed claim form. You can request your payment in the currency of your choosing. You’re only responsible for your deductible & coinsurance and any non-eligible expenses.
Can I get a refund?
Seven Corners realizes there is uncertainty in international travel. You can receive a 100% refund if we receive your request before your effective date of coverage. After the effective date, any unused portion of the travel medical insurance cost may be refunded minus a cancellation fee, if you have not submitted any claims.
Do I need to notify you before I see a doctor?
You or your medical provider must notify Seven Corners Assist before receiving any medical treatment in the U.S. and before all hospital admissions and inpatient/outpatient surgeries worldwide. Failure to do so will result in a 25% reduction in benefits. For emergency admissions, Seven Corners requires you contact them within 48 hours or as soon as reasonably possible. Pre-notification is not a guarantee of payment.
Who is the Underwriter of Liaison Plans?
You can feel confident with Liaison Travel Medical’s strong financial backing through Certain Underwriters at Lloyd’s, London, an established organization with an AM Best rating of A (Excellent). Your coverage will be there when you need it.
Who is the Plan Administrator?
Seven Corners will handle your travel medical insurance needs from start to finish. We will process your purchase, provide all documents, and handle any claims. In addition, our own 24/7 in-house travel assistance team, Seven Corners Assist, will handle your emergency or travel needs.
- In specific scenarios, coverage is provided by Tramont Insurance Company Limited. For details regarding Tramont, visit tramontinsurance.com.
- Seven Corners operates under the name, Seven Corners Insurance Services, in California.
How Long can I buy Coverage through the Liaison Plan?
Coverage Length – Your coverage length may vary from 5 to 364 days for Liaison Economy and Choice and from 5 days to 1,092 days (3 Years for Liaison Elite.
Effective Date – This is the start date of your plan, on the later of the following: 1) 12 a.m. the day after we receive your application and correct payment if you apply online or by fax; 2) 12 a.m. the day after the postmark date of your application and correct payment if you apply by mail; 3) The moment you depart your home country; 4) 12 a.m. on the date you request on your application.
Expiration Date – The date coverage for you terminates, which is the earliest of the following: 1) The moment you return to your home on the date of attainment of the maximum period of coverage; 2) 11:59 p.m. on the date shown on your ID card; 3) 11:59 p.m. on the date that is the end of the period for which the Plan premium has been paid; or 4) The moment you fail to be eligible.
All times above refer to the United States Eastern Time.
Can I extend my coverage after the initial period?
Liaison Economy and Liaison Choice – If you initially buy less than 364 days of coverage, you may buy additional time, to a total of 364 days. Your original effective date is used to calculate your deductible and coinsurance and to determine pre-existing conditions.
Liaison Elite – If you initially buy less than 364 days of coverage, you may buy additional time, to a total of 1,092 days (three 364-day periods). A new deductible and coinsurance apply beginning the 365th day and again the 729th day, but your original effective date is used to determine pre-existing conditions. Your medical maximum does not begin again when you renew coverage.
We will email you a renewal notice before your coverage expires, giving you the option to renew your plan. A $5 administrative fee is charged for each renewal.