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Current Clients

For all current International Insurance clients we offer the ease and convenience of being able to manage your policy online. This allows you to:

  • Downloand and Print your ID Card
  • Download Policy documents
  • View Claim Status
  • Renew your policy
  • Precertification
  • and so much more...

If you are a current client, please register first to access your account. Once you have registered you will have full access to manage your policy onlin and access your insurance ID card and more:

http://my.imglobal.com/


Receiving Treatment

If you need to use your insurance and are not sure what to do you have a few opions:

  1. If you are in the USA then please search for a provider at http://www.myfirsthealth.com/
  2. If you are outside the USA then you can access the international provider access list by creating an account above and searching it through here.

If you have any questions or need any assistance when receiving treatment please contact the customer service number on your ID card for assistance.


Making a Claim

If you need to make a claim, you can do this quickly and easily if you follow a few steps. The first thing you will need is a claim form:

Within the PPO Network:

  1. Present your ID card when you are receiving treatment
  2. Request your provider to bill directly to the insurance company.
  3. Complete a claim form and submit it with all original bills. If the provider has already filed the claim and you have no bills simply complete a claim form and send it in.

Outside the PPO Network

  1. Pay for all service directly and make sure you obtain original, itemized bills
  2. Complete a claim form, making sure to include as much information as possible
  3. Mail the claim form, along with your original bills to the address on the claim form

Remember - when sending anything in, make sure you make a copy for your records.

If you have any questions about anything, please feel free to contact us